In addition to certain guarantees provided by law, CitizenPath guarantees your satisfaction with our services and support. If you are not satisfied with our services, please contact us immediately and we will correct the situation or provide a refund.
USCIS Acceptance Guarantee
CitizenPath guarantees that your form will be accepted by U.S. Citizenship and Immigration Services (USCIS). If USCIS rejects a form that you have prepared by using CitizenPath’s services, we will refund the entire fee that was paid to CitizenPath.
Refund requests must be made within 60 days of the date that the rejection letter was issued by USCIS. We reserve the right to seek additional information from the applicant regarding the basis for the rejection prior to issuing a refund. Additional information may include a copy of USCIS Form I-797, Notice of Action, which details the reason for the rejection.
This guarantee does not cover rejections that are the result of incorrect information, misrepresentation, or false information provided by the applicant, or failure by the applicant to follow the CitizenPath filing instructions provided as a part of the service.
CitizenPath guarantees your satisfaction with our service. If you’re not satisfied with our service, give us the opportunity to resolve your problem. Simply email us at email@example.com or call us toll-free at (888) 777-9102 during our normal business hours. If your problem cannot be resolved within 48 hours of the purchase, we will provide a refund of your purchase.
Refund requests under this guarantee must be made within 30 days of purchase. This guarantee does not provide any refund or credit for monies paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys. CitizenPath is not a law firm and is not a substitute for an attorney or law firm.
Please note that we cannot guarantee the results or outcome of your particular procedure. In some cases, a government backlog can lead to long delays before your process is complete. Problems like these are beyond our control and are not covered by these guarantees.
Since we’re dedicating time and effort to your immigration document preparation, our guarantee only covers satisfaction issues caused by CitizenPath – not changes to your situation or your state of mind.
To Request a Refund:
To request a refund under either of these guarantees, please contact us at firstname.lastname@example.org with your name, order number and reason why you are requesting the refund.
CitizenPath will process your refund request within ten (10) business days from receipt of all requested documentation. Refunds will be paid to the individual who made the original payment to CitizenPath.
Updated March 3, 2016